Privacy and Policy – Spring Hope

Privacy and Policy Spring Hope Orthopaedic Spine Surgery and Spring Hope Rehab Data Protection Notice

1. Introduction

1.1. Spring Hope Orthopaedic Spine Surgery and Spring Hope Rehab (“we”, “our”, or “us”) are committed to safeguarding your personal data with care and in accordance with relevant data protection laws. In situations where personal data is processed in Singapore, the Singapore Personal Data Protection Act 2012 (“PDPA”) will apply.

1.2. This Notice outlines the ways in which we handle your personal data. It details how we process your information when you engage with us.

1.3. We may update this Notice periodically, whether due to changes in the PDPA or to provide you with further details. You may determine if revisions have taken place by referring to the updated version available on our websites at https://spring-hope.com/ and https://springnoperehab.sg/respectively.

2. Personal Data

2.1. In this Notice “Personal Data” refers to any information, or a combination of details, that relates to you either directly or indirectly.

2.2. Depending on how you interact with us, the types of Personal Data we may gather include, but are not limited to,

a. Health and Medical information (such as allergies, medical conditions, prescriptions, tests and scan results or clinical images, therapies and procedures, consultations, reports and reviews. medical and family history)

b. Personal information (such as name. NRIC gender, nationality)

c. Contact information (such as address phone number, email address)

d. Financial information (such as credit card details, bank account details)

e. Photos and images (such as those captured on our CCTV cameras, pictures uploaded into our accounts, social media and those required for medical purposes)

f. Transactional data (such as name, company/organisation, designation, address. Insurance information)

and any other relevant information provided by you or accessible to us during your engagement with our services.

2.3 Personal Data of Vulnerable individuals:

a. Our policy is to fully adhere to legal requirements regarding the collection, use, and disclosure of Personal Data concerning Vulnerable individuals, which may include obtaining consent from a parent, guardian, or legal representative when necessary.

b. Should a parent, guardian, or legal representative discover that Personal Data of a child or ward has been submitted without their consent, we request that they contact us (details provided below), in such cases, we will promptly remove the relevant data from our records.

3. How We Collect the Data

During our interactions, we may collect Personal Data from you in order to provide the necessary medical services or treatment, or to fulfill a contractual obligation, in these instances, providing your Personal Data is essential. If you choose not to provide it, we may be unable to offer the appropriate care or fulfill the objectives outlined in this Notice.

In other situations, providing your Personal Data is optional.

We collect Personal Data from you in the following ways:

3.1. Direct Collection:

a. When you create an account, register with us, submit any forms, or benefit from our services,

b. When you share Personal Data during face-to-face meetings, telephone or video conversations, emails, or through any communication or messaging platforms with our team,

c. When you subscribe to our marketing or promotional communications or take part in any related initiatives

d. When you engage with us, leave comments, or interact on our websites, mobile apps, or social media platforms:

e. When you enter into agreements, partnerships, collaborations, or provide any documentation or information related to your engagement or relationship with us.

When you visit our premises, and your image is captured via CCTV, photographs, or videos taken by us, our representatives, agents, service providers, or affiliates during events.

g. When you submit applications for employment, internships, attachments, education, or accreditation; n) When you share your Personal Data with us for any other reason;

3.2. Indirect Collection:

a. When we acquire your Personal Data from other sources related to your interaction, engagement, or relationship with us (including but not limited to our products, services, or applications for work, education, and accreditation)

b. When we receive your Personal Data from other medical service providers, whether affiliated or third-party,

c. When we obtain your Personal Data from third parties, such as your employer or insurer, who intend to confer a benefit on you

d. If you act as an intermediary and provide Personal Data about a third party (eg, a relative, friend, colleague, patient, or employee), you confirm that you have obtained the necessary consents for the processing of their data by us

e. As you are sharing a third party’s Personal Data with us, you are responsible for informing that individual of the matters listed in this Notice, either by directing them to our website or by making them aware of its contents, and/or

f. Any other Personal Data that we may collect from other sources.

4. Ensuring Accuracy of Personal Data

4.1. We strive to maintain Personal Data in a manner that is accurate, complete, and up-to-date. The Personal Data you provide to us must be accurate, complete, and up-to-date, and you must inform us of any significant changes to the Personal Data you have provided.

4.2. Furthermore, if you act as an intermediary or are supplying us with Personal Data and information relating to a third party/other individual, please note that you must ensure that such Personal Data is collected in compliance with the PDPA. For example, you should inform the third party/other individual about the contents of this Notice.

5. Purpose of the Collection of Personal Data

We collect Personal Data for the following purposes:

a Provision of Medical Services or Treatment. To deliver the necessary medical care and treatment

b Fulfilling Contractual Obligations: To fulfill our obligations under any agreements or contracts with you, such as for medical consultations, treatments, or services

c. Communication: To communicate with you regarding appointments, treatments, updates, and relevant information related to your care

d. Compliance with Legal and Regulatory Requirements: To meet legal and regulatory obligations, such as maintaining medical records or reporting to health authorities as required by law.

e. Improvement of Services. To enhance our services, including gathering feedback and making improvements based on your experiences and needs

f. Marketing and Promotions: With your consent, we may use your contact information to send you relevant promotional materials or updates about services and offers.

g. Other Purposes with Consent: For any other purpose that we may disclose to you and for which we obtain your explicit consent

6. Sharing Personal Data with Others

We may share your Personal Data with the following parties under the specified circumstances:

a. Healthcare Providers: We may share your Personal Data with other medical professionals, specialists, or healthcare providers involved in your treatment or care.

b. Service Providers and Business Partners: We may share your Personal Data with third-party service providers or business partners who assist us in delivering medical services. administrative functions, or other necessary tasks, provided they are bound by confidentiality agreements.

c. Regulatory and Government Authorities: We may disclose your Personal Data to regulatory bodies, government agencies, or law enforcement authorities when required by law or to comply with legal obligations.

d. Insurance Companies: if applicable, we may share your Personal Data with insurance companies for the purpose of processing claims, verifying coverage, or providing required

documentation.

e. Research and Development: With your consent, we may share your Personal Data with research organizations or academic institutions for the purpose of conducting medical research or studies, provided that all data is anonymized or de-identified, as required by law.

f. Business Transfers: in the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of the transaction, subject to applicable data protection laws.

g. Other Parties with Your Consent: We may share your Personal Data with other parties if you have given explicit consent for such disclosure.

7. Retention of Personal Data

We retain your Personal Data for as long as necessary to fulfil the purposes outlined in this notice, or as required by applicable laws and regulations. The retention period for your Personal Data depends on the following factors:

a. Legal and Regulatory Requirements: We will retain your Personal Data for the duration required to comply with legal, regulatory, and contractual obligations, such as medical record retention laws or financial reporting requirements.

b. Provision of Services: We will retain your Personal Data for as long as necessary to provide you with the medical services or treatment you have requested, and to manage ongoing healthcare needs.

c. Operational Purposes.: Your Personal Data may be retained for administrative purposes, including billing, invoicing, and maintaining accurate records of services provided.

d. Date Minimization: Once your Personal Data is no longer needed for the purposes stated above, or if you request that it be deleted, we will take reasonable steps to securely dispose of or anonymize your data in accordance with applicable data protection laws.

e. Research and Statistical Purposes: In some cases, Personal Data may be retained for research statistical analysis, or historical record-keeping where legally permitted and in a manner that protects your privacy.

8. Protection of Personal Data

We take patient confidentiality seriously. We strive to keep your personal data safe by implementing appropriate data protection procedures, such as limiting access to your personal data to relevant personnel and putting in place reasonable security measures to ensure its protection.

9. Withdrawal of Consent to Personal Data

You have the right to withdraw your consent to the collection, use, or disclosure of your Personal Data at any time. If you choose to withdraw your consent, please be aware that:

a. Impact on Services: Withdrawing your consent may impact our ability to provide you with certain services or medical treatment that require the use of your Personal Data.

b. Notification of Withdrawal: To withdraw your consent, you may contact us directly through (contact details or procedure) to notify us of your decision. We will process your request as quickly as possible.

c. Limitations of Withdrawal: Please note that withdrawal of consent does not affect the lawfulness of any processing activities that occurred prior to the withdrawal.

d. Data Retention: Even if you withdraw your consent, we may retain your Personal Data where required by law or for other legitimate purposes, such as for medical records or compliance with legal obligations.

e. Alternatives: If you have concerns about the use of your Personal Data we may discuss alternative ways to address your needs without compromising your privacy rights.

10. Access and Correction of Personal Data

You may request access to or correction of your personal data stored with us. To do so please email us at the address provided on our websites. Please note that we:

May be entitled under the law (under the PDPA) not to provide such access or make the requested correction; and are permitted to charge a reasonable fee (with a written estimate of the fee provided) to process an access request:

11. Website

When you visit our website at www.spring-hope.com, anonymity is maintained, and we do not gather any information from your computer unless you personally and intentionally provide us with your details. We may use cookies to store and track information such as the number of users, frequency of use, user profiles, and online preferences. While cookies do not capture personally identifiable information, the data collected may help us analyze website usage and improve your online experience. You can disable cookies by adjusting your browser settings, although this may impact website functionality. Our website may also contain links to third-party sites that we do not own or control, these links are provided for your convenience, and our Privacy Policy applies only to our website. We recommend that you review the privacy policies of any third-party sites you visit.

12. How To Contact us

For any enquiries, feedback or requests relating to the collection, use and disclosure of your personal data, please contact:

Spring Hope Orthopaedic Pte Ltd
Address: 290 Orchard Road #18-06 The Paragon Singapore 238859
Email: orthopaedic@spring-hope.com
Phone: +65 6493 2541
WhatsApp: +65 9145 5793